Absolutely no returns will be accepted for customized items.
We only accept returns on new, unused, re-sellable merchandise. All returns must be postmarked within 30 days of package receipt. Include a copy of the original receipt along with the items being return so that we may process your request in a timely manner.
All returned items will be inspected and a restocking fee of 25% will be applied.
Customer is responsible for all shipping costs associated with the return of any merchandise. All items being returned must be fully insured. Pillow and Fibers will not provide reimbursement for any packages lost or stolen.
Attn: eCommerce Dept.
Pillows and Fibers
605 West 17 Street
Hialeah, FL 33010
Once your return is received and inspected to be in new, unused condition, we will send you an email notifying you of the refund. If you are approved for a refund, a credit will be applied to your credit card. Allow 2-3 weeks for processing of refund.
If you have any questions or are in need of a copy of your order, contact Pillows and Fibers by email at [email protected] or by phone 1-305-884-8300 Monday – Friday 7am – 3pm EST.