Frequently asked questions
Case packs are our standard minimum quantities.
Ordering custom sizes?
We are able to fabricate inserts tailored to your needs. We do not require a minimum quantity for custom products. Custom sizes are non-returnable/non-refundable. See our return policy. Reach out and Request a Quote.
How do I place an order?
Placing an order is simple. Established companies can fax (305-883-0753) or e-mail (email@example.com) the order. We'll send you a credit card authorization form which you fill out and return.
How and when do I pay?
Before your order is shipped, you will be contacted as to your method of payment. If paying with a credit card, you will be sent a form authorizing Pillows and Fibers to charge your credit card account.
How is my order shipped?
What are your hours of operations?
Feel free to call or visit us Monday-Friday 7AM-3PM Eastern Time
Closed Saturday & Sunday.
How long does it take to ship out an order?
Production time varies according to the amount ordered. We strive to get all shipments out in a timely manner. Our goal for small orders is same day to next day. Larger orders will be scheduled into production and a window of time given if needed. These production times do not include shipping times. Contact us for a more accurate response.
Do you sell retail?
Yes! You can purchase retail via Houzz.
What size do I order?