Question 1

Minimum Order?

Accepted Answer

At least ONE item.

Question 2

Ordering custom sizes?

Accepted Answer

We are able to fabricate inserts tailored to your needs. We do not require a minimum quantity for custom products. Custom sizes are non-returnable/non-refundable. See our return policy.  Reach out and Request a Quote.

Question 3

How do I place an order?

Accepted Answer

Placing an order is simple.  Established companies can fax (305-883-0753), call (305-884-8300), e-mail (orders@pillowsandfibers.com), or use our Contact form to place an order.

If you are a new customer, you can fill out the New Customer form and we will send you a credit card authorization form which you fill out and return.

Register with us today!

Question 4

How and when do I pay?

Accepted Answer

Before your order is shipped, you will be contacted as to your method of payment.  If paying with a credit card, you will be sent a form authorizing Pillows and Fibers to charge your credit card account.

Question 5

How is my order shipped?

Accepted Answer

Small orders are shipped via USPS, FedEx, UPS, or courier service (commercial addresses only).  You will need to provide us with the account number of your preferred method of shipping.  If an account number is not provided, shipping fee will be prepaid and added to your invoice.  Large orders are shipped via transportation companies.  We will send you approximate dimensions and weights, in turn, you will need to provide us with the BOL via fax or email.  If you do not have an account established with a shipping company, we will offer a quote from a 3rd party transportation company for you.

Question 6

Sample requests?

Accepted Answer

Pillows and Fibers can provide you with a sample.  We will ask that you prepay any shipping costs associated with the sample.  It is a necessary regulation in order to stay cost effective.
 
Contact us.

Question 7

What are your hours of operations?

Accepted Answer

Feel free to call or visit us Monday-Friday 7AM-3PM Eastern Time

Closed Saturday & Sunday.

Question 8

How long does it take to ship out an order?

Accepted Answer

Production time varies according to the amount ordered. We strive to get all shipments out in a timely manner. Our goal for small orders is same day to next day. Larger orders will be scheduled into production and a window of time given if needed. These production times do not include shipping times. Contact us for a more accurate response.

Question 9

Do you sell retail?

Accepted Answer

Not at this time.

Question 10

What size do I order?

Accepted Answer

Information here.

Frequently asked questions