Shipping Policy

Most orders ship within 2-3 business days once received and processed.  Monday – Friday 7am – 3pm EST.  There will be delays in processing during seasonal peak times (holiday time periods) throughout the year.

Domestic Orders:

All orders are shipped ground service through USPS, UPS or FedEx.  All orders are shipped from our manufacturing facility in Hialeah, FL.  Pillows and Fibers will not ship to P.O. Boxes.

International Orders:

All international orders are shipped via USPS.  Shipping charges will depend on delivery address provided at time of purchase.  Customer is responsible for any import charges, duties or taxes of the destination country. Large orders will not be processed unless a freight forwarding company is used.  Please ask for a quote, international shipping charges are non-refundable.  

Order Tracking:

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.  Please note that some orders using USPS 1stClass mail will not have tracking numbers.

Shipping Rates:

The rate charged for the shipping of your order is based on weight and volume of your products, along with your location.  Before the final checkout page you will be shown the cost of shipping, and you will have a chance to discontinue your order if you choose.

Back Orders:

If an item goes on back order, we will ship you the part of your order that is in stock.  When the item becomes available, we will ship you the rest of your order.  You will not be charged any additional shipping and handling for the second shipment.

 

 

 

Return Policy

Absolutely no returns will be accepted for customized items.

We only accept returns on new, unused, re-sellable merchandise.  All returns must be postmarked within 30 days of package receipt.  Include a copy of the original receipt along with the items being return so that we may process your request in a timely manner.

All returned items will be inspected and a restocking fee of 25% will be applied.

Customer is responsible for all shipping costs associated with the return of any merchandise.  All items being returned must be fully insured.  Pillow and Fibers will not provide reimbursement for any packages lost or stolen.

Return address:        

Attn:  eCommerce Dept.

Pillows and Fibers

605 West 17 Street

 Hialeah, FL 33010

Once your return is received and inspected to be in new, unused condition, we will send you an email notifying you of the refund.  If you are approved for a refund, a credit will be applied to your credit card.  Allow 2-3 weeks for processing of refund.

If you have any questions or are in need of a copy of your order, contact Pillows and Fibers by email at orders@pillowsandfibers.com or by phone 1-305-884-8300 Monday – Friday 7am – 3pm EST.