Shipping Policy

Most orders ship within 2-3 business days once received and processed.  Monday – Friday 7am – 3pm EST.  There will be delays in processing during seasonal peak times (holiday time periods) throughout the year.

Domestic Orders:

All orders are shipped ground service through USPS, UPS or FedEx.  All orders are shipped from our manufacturing facility in Hialeah, FL.  Pillows and Fibers will not ship to P.O. Boxes.

International Orders:

All international orders are shipped via USPS.  Shipping charges will depend on delivery address provided at time of purchase.  Customer is responsible for any import charges, duties or taxes of the destination country. Large orders will not be processed unless a freight forwarding company is used.  Please ask for a quote, international shipping charges are non-refundable.  

Order Tracking:

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.  Please note that some orders using USPS 1st Class mail will not have tracking numbers.

Shipping Rates:

The rate charged for the shipping of your order is based on weight and volume of your products, along with your location.  Before the final checkout page you will be shown the cost of shipping, and you will have a chance to discontinue your order if you choose.

Back Orders:

If an item goes on back order, we will ship you the part of your order that is in stock.  When the item becomes available, we will ship you the rest of your order.  You will not be charged any additional shipping and handling for the second shipment.

It is extremely important to us to provide top of the line products at a reasonable cost for all our customers. If we didn't strive to promote our competitive prices we wouldn't be the pillow manufacturer we are today!